FAQ

  • Can I return or exchange an item?
  • Where is my order confirmation?
  • How do I cancel my order?
  • How do I return an item?
  • Can I alter my order?
  • My order has arrived but it’s not as I expected. What can I do?
  • When will my order arrive?
  • How much is shipping?
  • Can I track my order?

Ordering and Delivery

Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at cefastore@cefa.ca just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

How do I cancel my order?

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via cefastore@cefa.ca, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

Can I alter my order?

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via cefastore@cefa.ca, we may be able to alter your order before it’s processed. If not, we’ll dispatch your order and then you can exchange it if you wish upon receiving it. If you wish to purchase additional items, then we recommend placing a new order.

When will my order arrive?

Orders shipped with home delivery may take up to 7 business days. "School Delivery" orders are sent twice a month, once on the 15th and then once after the last day, in order to make cut-off please ensure your order is in the day before. Please contact cefastore@cefa.ca f your order hasn’t been delivered according to the expected timescales, and we will check your order status.

How much is shipping?

We currently offer two shipping options. "End of the Month School Delivery" or "Home Delivery". Please refer to the delivery cost table below.

  Cost Shipping Time
School Delivery $5.00 for orders under $50.00, and free for all orders over $50.00 3-15 business days (orders are after the 15th and last day of the month)
Home Delivery $15.00 for orders under $200.00 and free for all orders over $200.00 1-7 business days (for most areas you will receive your order within 3 business days).

 

Can I track my order?

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to dispatch and delivery. Home delivery orders are sent using same day shipping, a tracking code will not be provided.

Returns and Exchanges

Can I return or exchange an item?

You can absolutely exchange or return your item to us, within 30 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached. To initiate your exchange or return, please click here.

How do I return an item?

To initiate your return please click here. Once you've requested a return please allow 1-3 days for your request to be approved. Once your request has been approved all you have to do is drop off your items at your CEFA school! When items have been returned to the school, your refund will then be processed. 

My order has arrived but it’s not as I expected. What can I do?

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via cefastore@cefa.ca with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a exchange or return, providing it’s in new, unwashed condition, in its original packaging with all labels attached. To inititate your return or exchange please click here.